FAQs

F&W Frequently Asked Questions

As soon as your order is confirmed, we begin processing it right away. This means we cannot make changes or cancellations before delivery. If you wish to order something different, please place a new order.

We don’t recommend mixing our products, as it can reduce their effectiveness.

No, we do not offer refunds on products that have already been shipped or received, even if delivery is delayed. Please double-check your order before confirming.

We will notify you and offer either a refund for the unavailable item or a replacement product of equal value.

We do not recommend using Fair & White brightening products while pregnant or nursing. If you choose to use them during this time, please consult your doctor first.

No, to ensure the integrity of our skincare products, we do not accept returns or exchanges on products that have been opened, used, or tampered with.

All products sold on www.fairandwhiteng.com are 100% genuine. To meet regulatory requirements, packaging may vary slightly, and there may be minor differences between the website images and the product. If you have doubts about a product bought elsewhere, please contact our customer service with a photo, batch number, and place of purchase at fairandwhitemedia@gmail.com/ .

Contact us within 24 hours of delivery with a photo of the item, your order number, and proof of payment. We will resolve the issue with a refund or replacement, where applicable.
No. To provide a complete beauty routine, Fair & White also offers hygiene products like shower gels, soaps, deodorants, and purifying lotions, as well as complementary products such as exfoliants and moisturizers.
Delivery time will depend on your location and the logistics company. An estimated delivery time is displayed before your order is confirmed.

No, all products purchased during sales, promotions, or special offers are final sale and are not eligible for refund or return.

Please email us at fairandwhitemedia@gmail.com with your store name, address, and phone number. Our sales team will contact you with the terms and conditions as well as the next steps. Still have questions? Please contact our support team, and we’ll be happy to assist you!